I agree with most of the readers who said that this book needs some serious downsizing. But that said, this book does contain some real gems that can help a person to become a better communicator. The author should have tried to limit some advice that she dishes out to certain people/situation. The book, on the whole, is a good read. An insightful book that is not only beneficial to the entire business community but also beneficial to every single person who wants to be a successful communicator in their life.